At UpSkillWithShree, we strive to provide the highest quality services to our users. We understand that there may be situations where you might need to cancel a service or request a refund. This policy outlines our approach to refunds and cancellations.

1. Diagnostic Test Cancellations

If you have purchased access to a diagnostic test and have not yet started the test, you may cancel and request a refund within 7 days of purchase. Once you have started a test, no refunds will be provided.

2. Subscription Cancellations

For monthly subscriptions, you may cancel at any time. Your subscription will remain active until the end of the current billing period, after which it will not renew.

For annual subscriptions, you may cancel within 14 days of purchase for a full refund, provided you have not accessed more than 20% of the available content. After 14 days, or if you have accessed more than 20% of the content, no refunds will be provided for the remaining subscription period.

3. Coaching Session Cancellations

For one-on-one coaching sessions:

• Cancellations made more than 48 hours before the scheduled session will receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled session will be charged 50% of the session fee.
• Cancellations made less than 24 hours before the scheduled session will not be eligible for a refund.
• If you need to reschedule a session, please do so at least 24 hours in advance to avoid any penalties.

4. How to Request a Refund

To request a refund, please contact our support team at dragonzurfer@gmail.com with the following information:

• Your full name
• Email address associated with your account
• Order number or transaction ID
• Reason for the refund request
• Date of purchase

We will review your request and respond within 3 business days.

5. Refund Processing

Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Special Circumstances

We understand that exceptional circumstances may arise. If you experience technical issues that significantly impact your ability to use our services, or if there are other extenuating circumstances, please contact us, and we will review your case individually.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes to our refund policy will be posted on this page and will become effective immediately upon posting.

8. Contact Us

If you have any questions about our refund and cancellation policies, please contact us at dragonzurfer@gmail.com.

Last updated: 20 April 2025